Please review this important information about your upcoming PODS service.

Additional Requirements
Long-distance and cross-border moves may require additional paperwork. PODS will email these forms to you. Any delay in completing or returning required paperwork may cause service delays.

Cancellation & Changes
To avoid cancellation fees, chat with one of our associates or call (855) 706-4758 by 4 p.m. local time at least 3 days before your scheduled delivery. Visit pods.com/cancel for complete details.

City Service Delivery
Your appointment is booked for the specific time you selected. Please remember, this is a 4-hour window, and anything beyond that time may be subject to additional overtime charges. On the day of service, the driver will call when they are on the way, so please be available to answer. Please ignore 3 hour ETA window.

Container Requirements
Your container must be secured with your own lock for pickup. Container pickup can occur as early as 7 AM. For final pickup, your container must be unlocked, empty, and fully accessible. You don't need to be present for pickup or delivery. Container dimensions are exterior measurements and may vary slightly.

Costco
If a Costco Executive Member commits to a minimum of two (2) months of storage with PODS, the member shall receive: (i) standard local delivery at no charge, (ii) redeliveries at no charge (limited to four redeliveries per 12 month period), (iii) 20% off first month's storage and recurring monthly storage, and (iv) 20% off long-distance transportation. If the two-month minimum commitment is not met, all promotional discounts will be reversed. Member will be charged PODS’ standard published rates for all services, including the initial delivery fee and any redelivery fees, which will be reflected on the final invoice.
Offer is available only to Costco Executive Members and only at participating PODS' locations. Promotion is subject to change. Not available for PODS' City Service. A valid Costco membership number must be provided at the time of order for verification. Offer cannot be combined with any other offer. Discount does not apply to any extended delivery fees that would apply for any deliveries that are more than 20 miles from the nearest storage center.

Current Customers
Visit MyPODS.com to accept your rental agreement, access and manage your account. You’ll also find options to chat, text, email, or call us for assistance with an existing order.

Delivery Preparation
PODS requires a path 12 feet wide, 15 feet high, and 40 feet long to place the container. Allow at least 3 feet of clearance around each container. Non-paved surface placement requires additional fees and you must accept the terms of PODS' waiver conditions for such placement at MyPODS.com. All snow and ice must be cleared from the container area (16 feet wide) and access path before delivery or pickup. Get ready for your big move with our moving guide and preparation checklist.

Essential Agreement & Support
Please log into your MyPODS account to review and accept the PODS Rental Agreement. Delays in acceptance may delay your scheduled service. By using your PODS container, you agree to the rental agreement terms. PODS offers multiple ways to manage your order through your MyPODS account, online chat, or text 'Help' to 697637. You can check delivery status, schedule services, update contact information, modify your order, make payments, and add moving supplies or contents protection coverage.

Long Distance Fuel Surcharge
A fuel surcharge has been applied to your quote due to global market volatility. The surcharge is based on estimated fuel costs expected at the time of your move, informed by current national average fuel price data and market conditions. It is calculated per container and varies based on the distance between the origination and destination.

Medical
In addition, anything that is living, or that can spoil or combust, cannot be loaded into our containers. We also recommend that any items you may need, such as medicine or medical devices, be kept in your possession. Larger items and how efficiently the container is loaded will also impact the size and number of containers you’ll need.

Military
Offer available for new orders only. Customer receives 15% off local delivery and redelivery/final pick-up fees and first month's rental, plus 10% off transportation fees. Must mention promotional code at time of order. Cannot be combined with any other offer. Offer void where prohibited by law. Available for a limited time. Only at participating locations. Excludes special and exclusive promotions.

Must verify Military status to maintain discount. Link Provided in order Confirmation Email.

Scheduling & Timing
Schedule your services as soon as you know your dates. PODS needs at least 7 days' notice for most services. For long-distance moves, allow sufficient time for container transport when scheduling. You'll receive your 3-hour delivery window by email and text the night before your scheduled service. Please note that PODS isn't responsible for delays caused by events beyond our control, including traffic, weather, or other factors.

Service Area & Pricing
PODS serves specific service areas. If you haven't scheduled your final destination, please confirm we service your location. Changes to your scheduled dates, service type, or locations may affect pricing. PODS doesn't prorate monthly charges—to avoid charges for an additional month, your container must be picked up before your next billing cycle.

You have questions. We have answers.
We know that renting a portable container is a little different than what the other guys offer, so we’ve collected and answered our most commonly asked moving and storage questions in one place.